Comprehensive Statement - 2010 Comprehensive Statement on Postal Operations, 2010 Performance Report and 2011 Performance Plan
2010

TRADEMARKS Chapter 1: Our Mission Who We Are The Year in Review Governance and Oversight Chapter 2: Products and Services Product Development Chapter 3: Operations Standardization and Network Optimization Visibility Addressing Acceptance Processing Transportation Facilities Delivery and Pickup Global Business Resources and Support Sustainability

Chapter 4: Customer Programs Customer Satisfaction Measurement Customer Support Outreach Mailing Industry Dialog Chapter 5: Workforce Complement Management Employee Recruitment Learning and Development Workforce Diversity and Inclusiveness Compensation and Benefits Labor Relations Workplace Environment Employee Communications and Outreach Community Involvement Chapter 6: 2009 Performance and 2010 Goals Performance Principles Goal Structure and Process Improve Service Improve Financial Viability Increase Employee Engagement The Challenge to Deliver